Privacy Notice

About this notice

This privacy notice applies to the website located at duskavella.com, operated by Duskavella Pty Ltd. It explains what information may be collected when you browse the site, how we use that information, and how you can contact us with questions or concerns.

This notice addresses what we are able to describe accurately about our current practices. Where a practice has not been independently verified or where details are subject to change, we describe the general approach rather than making specific operational claims.

Information collected through the website

When you visit duskavella.com, the website may record standard technical information associated with your visit. This can include:

• Your IP address and general geographic region
• The browser type and version you are using
• The pages you visit and the time of your visit
• The referring URL if you arrived from another site

This information is collected through standard web server logging and is used for operational and diagnostic purposes. It is not used to identify you personally through website logs alone.

Enquiry form submissions

If you submit an enquiry through the contact page, the information you provide — including your name, email address, and the content of your message — is transmitted to the Duskavella team via the email mechanism described on that page. We use this information solely to respond to your enquiry and to manage the enquiry process.

We do not use enquiry information for marketing without your explicit agreement, and we do not share it with third parties for commercial purposes.

Cookies and local storage

The Duskavella website may use essential cookies or browser storage mechanisms required for the site to function correctly. We do not use tracking cookies or third-party advertising cookies on this site. If the site's technical implementation changes, this notice will be updated to reflect any new cookie use.

Third-party services

The Duskavella website does not embed third-party analytics scripts, social media widgets, or advertising trackers. Content on this site is served from local files rather than external content networks. If this changes in future, we will update this notice accordingly.

Links to other websites

Where the site includes links to external websites, those sites operate under their own privacy policies. Duskavella is not responsible for the privacy practices of external sites and encourages you to review the relevant policy when visiting any external link.

Retention and storage

We retain enquiry information for as long as it is reasonably necessary to manage and respond to enquiries and to maintain an accurate record of the communication. Server log information is retained according to standard operational practice and is not kept indefinitely.

We are not in a position to make specific claims about data storage infrastructure or retention durations beyond what is described here. If you have a specific question about how your information is stored, please contact us.

Your rights and choices

If you have submitted an enquiry and wish to request a copy of the information we hold about you, or if you wish to request correction or deletion, you may contact us using the details below. We will assess and respond to such requests as promptly as we reasonably can.

We make no representation about compliance with any specific regulatory framework, as this site's operational practices have not been independently audited. We do, however, aim to handle personal information responsibly and in good faith.

Changes to this notice

This notice may be updated from time to time to reflect changes to how the site operates or how information is handled. The date at the top of the notice indicates when it was last reviewed. We recommend checking this page periodically if you use the site regularly.

Contact

If you have any questions about this notice or about how your information is handled, please contact the team at:

Duskavella Pty Ltd
Level 8, 200 Queen Street
Melbourne VIC 3000
Australia

Email: [email protected]
Phone: +61 3 8547 2190